A little help, whenever you need it

Player support

Let’s get you back to your snowy adventure.

Say hello

For game support, feedback, or privacy requests, email the Puff & Slide team.

[email protected] ↗

Tell us your device model, game version and what happened. If it helps, include a screenshot. Please don’t send passwords, payment details or other sensitive information.

A few helpful answers

I’m stuck on a puzzle.

Try the hint button for a little help. When you have no hints left, the game may offer an optional rewarded ad if one is available.

I watched an ad but didn’t get my hints.

Tell us which level you were playing, approximately when it happened, and whether the ad finished. Please avoid reinstalling the game while we investigate, as progress is stored on your device.

I saw an ad that looks wrong.

Please email us a screenshot, the time you saw it and the level you were playing. We’ll look into it and block that ad if we can.

Where is my progress saved?

The current game saves progress and settings on your device. It does not have account-based cloud syncing. Removing the app may remove your local progress.

How do I report a problem?

Email us with the steps that led to the issue, your device model and game version. A screenshot or short screen recording is helpful.

Where can I download the game?

Puff & Slide is coming to iPhone. The App Store download link will be added to the official homepage when it is available.

Your privacy matters

Read our privacy policy for information about local saves, advertising and support correspondence. Our Terms of Use explain the rules for playing, ads and Premium.

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